Returns & Exchanges
At DUSK, we want you to love your home as much as we do, which is why we offer a 30-day window for hassle-free returns on all unused items in their original packaging. We are committed to ensuring your sanctuary is perfect, providing straightforward solutions for any pieces that aren't quite the right fit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original DUSK packaging, ensuring all tags are attached and the product is in its original condition.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing